Alpa88 Malaysia Platform Terms and Conditions

Alpa88 (hereinafter referred to as "the Platform", "we" or "alpa88") is an online gaming platform operating under a registered company holding a valid operating licence. The Platform provides a range of online entertainment services including Slot Games, Live Casino, Fish Shooting Games and bingo to eligible members.

These Terms and Conditions ("Agreement") form a legally binding contract between you ("Member" or "User") and alpa88. This Agreement governs your use of the website, mobile app, services, and all content available on the alpa88 platform.

Continued use of the alpa88 platform following any amendment to the terms is deemed acceptance of the revised terms. alpa88 reserves the right to amend these terms at any time and will notify members via email or in-platform notifications.

To register and use the alpa88 platform, you must meet all of the following eligibility requirements without exception:

• At least 18 years old on the date of registration.
• Residing in or physically located within a geographic region permitted to use alpa88 services.
• Has full legal capacity to enter into binding agreements.
• Not prohibited from participating in online gambling activities by any applicable law or regulation.
• Registering as an individual and not on behalf of a business entity, for personal purposes.
• Account has never been closed or banned by alpa88 for any breach of terms.

Each individual is only permitted to hold one (1) account active on the alpa88 platform only. Registering multiple accounts under the same individual is a serious violation of these terms and may result in the closure of all associated accounts and forfeiture of any remaining balances.

During registration, you are required to provide accurate, complete, and up-to-date information including:

• Full name as shown on a valid identification document.
• Exact date of birth for age verification.
• An active email address that you fully own.
• An active Malaysian mobile number registered in your name.
• Malaysian bank account details for withdrawal purposes.

Alpa88 reserves the right to verify all information provided and to request supporting documents at any time. Inaccurate or misleading information may result in account suspension or closure without prior notice.

Alpa88 accepts deposits via a range of local Malaysian payment methods including FPX bank transfer, Touch 'n Go eWallet and DuitNow. The minimum deposit limit is RM10 per transaction. No maximum daily deposit limit is set for regular members, though limits may be updated based on the member's VIP level.

For withdrawals, the following terms apply:

• The minimum withdrawal limit is RM30 per transaction.
• Withdrawals are processed within 15–30 minutes after the request has been approved.
• Withdrawals can only be made to a bank account registered under the same member's name.
• Alpa88 reserves the right to request additional identity verification before approving withdrawals that exceed a specified amount.
• Alpa88 does not charge any hidden fees for any deposit or withdrawal transactions.
• Any charges imposed by the bank or payment provider are the sole responsibility of the member.

In cases of suspicious activity or potential fraud, alpa88 reserves the right to place a hold on withdrawal processing until the investigation is complete. alpa88 will notify the member concerned within 24 hours via email or platform notification.

Alpa88 offers a variety of bonuses and promotions to members from time to time, including a Welcome Bonus of up to RM288 for new members, weekly cashback, daily reload bonuses and special rewards for Malaysian festivities. Each bonus is subject to its own wagering requirement.

General terms applicable to all bonuses at alpa88:

• Bonuses may only be claimed by eligible members in accordance with each promotion's specific terms.
• Each bonus has a set time limit to fulfil the wagering requirements — typically between 7 and 30 days.
• Members may only claim each type of bonus once unless otherwise stated in the applicable promotion terms.
• Alpa88 reserves the right to void any bonus obtained through fraudulent means or system abuse.
• Bonus awards are at the absolute discretion of alpa88 and may be withdrawn or modified at any time without prior notice.
• Special wagering requirements and game restrictions may apply to certain bonuses — please check the promotions page for more details.

All games offered on the alpa88 platform use a random number generator (RNG) that has been verified and certified by independent international certification bodies. This ensures every game outcome is entirely random and cannot be manipulated by any party.

The return-to-player (RTP) rate for each game is publicly disclosed on the respective game information page. Members are encouraged to check the RTP before starting any game to make more informed decisions.

Important rules regarding games at alpa88:

• Game results are final and cannot be disputed unless there is clear evidence of a verified technical error confirmed by the alpa88 team.
• In the event of a system failure or technical disruption during gameplay, alpa88 reserves the right to void the affected round and refund the bet to the member's account.
• The jackpot portion is calculated separately and is subject to its own specific jackpot terms.
• Any attempt to exploit bugs or vulnerabilities in the game system is strictly prohibited.

The following are strictly prohibited on the alpa88 platform and may result in immediate account suspension or closure, forfeiture of balances, and legal action where applicable:

• Identity fraud — registering using another person's information or creating falsified documents.
• Money laundering — using the alpa88 platform to transfer or conceal funds obtained illegally.
• Collusion — colluding with other members to gain an unfair advantage in games, particularly those involving multiple players.
• Use of automated software — using bots, automated scripts or third-party software to play or circumvent the system.
• Bug exploitation — exploiting any technical bug for unauthorised gain.
• Bonus abuse — claiming bonuses with the sole intent of fulfilling wagering requirements without genuine gaming activity.
• Unauthorized access — attempting to access another member's account or alpa88's internal systems.

The security of your account is a shared responsibility between you and alpa88. Our platform protects all data and transactions using 256-bit SSL encryption; however, you must also take the following steps to keep your account secure:

• Use a strong, unique password — a combination of uppercase letters, lowercase letters, numbers, and symbols.
• Do not share your login credentials with anyone, including family members.
• Always log out of your account when you're done, especially on shared devices.
• Enable two-factor authentication (2FA) via your account settings for added security.
• Do not save your login information in a web browser on a public device.
• Contact alpa88 customer support immediately if you suspect any unauthorized activity in your account.

Alpa88 reserves the right to suspend or close a member's account at any time for the following reasons:

• Violation of any terms in this document.
• Suspicious activity or fraud reports currently under investigation.
• Failure to complete the KYC identity verification process within the stipulated timeframe.
• Requests from the relevant authorities.
• Account inactive for more than 12 consecutive months.

Members may also request voluntary account closure at any time by contacting the alpa88 customer support team. Any remaining balance in the account (after deducting any bonus that has not met the wagering requirements) will be refunded to the member's registered bank account within 5–7 business days.

For members who wish to stop playing due to gambling-related issues, alpa88 provides a self-exclusion option that can be activated through your account settings or by contacting our support team. Once activated, self-exclusion cannot be reversed for a minimum period of 6 months.

To the extent permitted by applicable law, alpa88 is not liable for:

• Any indirect, consequential, special, or punitive losses arising from the use of the platform.
• Service disruptions due to scheduled system maintenance or technical emergencies beyond alpa88's control.
• Losses arising from a member's failure to comply with these terms and conditions.
• Content or actions of third parties related to the use of the alpa88 platform.
• Losses resulting from unauthorized access to your account caused by your own negligence.

Alpa88 reserves the right to modify, add or remove any part of these Terms and Conditions at any time. Amendments take effect immediately upon publication on the platform, unless a different effective date is specified.

Alpa88 will endeavour to notify members of material amendments through:

• In-platform notifications upon Login.
• Email to the address registered in the member's account.
• Announcements in the news section or notice board of the alpa88 website.

Your continued use of the alpa88 platform after any amendments are published constitutes your acceptance of the revised terms. Members who disagree with the amendments are encouraged to contact our support team or close their account before the effective date of the changes.

If you have any enquiries, concerns, or complaints regarding these Terms and Conditions, the alpa88 customer support team is available 24 hours a day, 7 days a week through multiple channels:

• Live Chat — the fastest way to get help, available within the alpa88 platform.
• WhatsApp & Telegram — for more detailed enquiries or those requiring document attachments.
• Email — [email protected] for complaints or enquiries requiring a written response.

Our support team, fluent in both Bahasa Melayu and English, handles every enquiry with full dedication and strives to provide answers in the shortest time possible.